Refund Policy
Strict billing and refund frameworks for digital products and services.
1. General Development Services
At NEXGN, we allocate immediate engineering resources upon signing a custom software development contract. Therefore, any upfront deposits, milestone payments, or setup fees required to initiate development are strictly non-refundable.
Special Section: NexGn YouTube Suite
The NexGn YouTube Suite is a digital Software-as-a-Service (SaaS) product. Because dashboard access is granted instantaneously upon successful payment confirmation, we maintain a zero-exception refund policy.
- Software subscriptions are non-cancellable and non-refundable.
- Once payment is processed, you will not receive a refund for any reason, including change of mind, lack of software usage, or dissatisfaction with AI outputs.
- By subscribing, you explicitly agree to waive any right to a refund for the active billing period you have paid for.
2. Billing Errors
The only exception to our strict no-refund policy is in the event of a proven technical error originating from our payment gateway (e.g., duplicate charges for a single checkout attempt). If you experience a duplicate charge, please contact our support team immediately.
3. Contact Support
If you believe an unauthorized billing error has occurred, you must notify us within 3 business days of the charge. Please send your transaction receipt and details to: nexgnlabs@gmail.com or call +91 9175757265.